Patient Connection Specialist (/ Call Center)

Our Advance Dentistry team is growing and we’re looking for some incredible team members to bring into the family!

 

The Particulars:

• Health insurance
• 401(k)
• Bonuses
• Paid vacation days & sick days
• 5-day workweeks

 

About Us:

We’re a technologically driven organization committed to delivering stellar dental care while creating a second-to-none patient-experience.

 

Our team enjoys lovely facilities, great benefits, and a dynamic environment. We absolutely love what we do and have a great time doing it!

 

If you’re looking for the next step in your career (and a phenomenal work-family to go along with it), give us a call!

 

About the Role:

Responsibilities include:

 

• answering inbound calls for a two-location dental practice
  • provide the caller with a fully present, empathetic, & productive experience
  • develop the practice-patient relationship, even from the very first phone call.
  • guide phone calls to the appropriate department &/or team member

 

• placing outbound calls
  • confirm patient appointments
  • communicate with affiliated health care organizations — other dental practices, etc.

 

• helping facilitate/execute misc. patient-communication tasks
  • send patient emails & texts as needed
  • contribute to the growth & evolution of the Call Center — work collaboratively to refine the department’s workflow and expand its capabilities.

 

If you are looking for:

• a POSITIVE & CONSTRUCTIVE office culture
• a FOCUSED & EMPOWERING environment
• a team that’s passionate about providing BEST-IN-CLASS patient care

 

Location(s):

• FAIRFAX / MARIEMONT, OHIO

Schedule:

Full-time

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